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What is the return and exchange policy?

We’re more than happy to refund or exchange any item as long as it’s accompanied by a proof of purchase such as your receipt or delivery note. The item for return or exchange must be in its original sealed packaging and in perfect condition. Refunds, returns or exchanges for faulty electronics are subject to warranty eligibility, supplier’s verification and discretion. Any item covered under manufacturer’s warranty will be repaired or replaced subject to supplier’s verification and discretion. We’ll offer your full refund via your original payment mode.

How do I return my items?

For Click & Collect orders: You can return your item(s) in any of our stores in the UAE. 

For Home Delivery orders: You can return your item(s) in any of our stores in the UAE. You can also ring us up at 043242442

Within how many days shall I return the item?

As soon as your order has been delivered or collected from our stores, you’ll have 7 days to return any item, as long as it meets our return policy.

Are there any item excluded from return policy?

Yes, there are and these include books, cosmetics, jewellery and foam mats.

How will I get refund for my return items?

In-store returns get instant cash refund if you paid with cash. If you paid via credit/debit card, it’ll be refunded to the same card/account used for purchase. Pick-up/Collection returns if you paid via credit/debit card, it’ll be refunded to the same card/account used for purchase. Paid cash in store or on delivery? We'll refund the amount to your bank account after the item (s) is received in our facility and you've filled out & sent back the bank transfer form shared with you.

If I’ve paid through my debit or credit card, how long would it take for me to get my refund?

The whole process, right from receiving your returned items in our store, to running a check on the returned items and your bank processing the return, will take 2 to 3 weeks.

Will I get my vat refunded for my returned items?

Yes, you will. Just be sure to show your proof of purchase - be it a receipt or delivery note when returning your items.

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